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Du Maurier Helpline Support Team is dedicated to providing support services to ensure the success of our customers in the implementation, development and maintenance of the software applications upon which their business depends.

We provide a range of services to support you both during the implementation of your new systems and afterwards. These options include different levels of telephone support during normal office hours, where a qualified systems consultant will be available to answer both operational and technical queries for software and installed hardware, OR you can choose 24x7 cover under a separate Service Level Agreement (SLA) which would provide on-site cover & support with response times to match, for your software and installed hardware.

Features

  • One to one on-site education.
  • Staff training mode built into the software.
  • Fast Track programme for Managers.
  • Certification scheme.

Benefit

  • Staff confidence bringing greater accuracy in processing.
  • Lower support time for Head Office staff.
  • Greater efficiency brings faster ROI.

 


 

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