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Although no one questions a Retailer's need for Information Technology, Retail executives are now asking tough questions about IT, its direction, and its value. Certain executives question whether IT is investing in the right areas or focusing on the right issues.

The last few years in the retail world have been more volatile than anyone can remember. The emergence of the Internet, the rise of the dotcoms and their subsequent failures, the continued growth of online shopping, and its dominance by conventional retailers, and the increasing focus on supply chain management and collaboration have fuelled a state of upheaval in the retail world. Out of this upheaval, one conclusion holds fast. The Internet is here to stay and will grow in importance, underpinning future retail infrastructure and, possibly, opening new sales channels. The challenge is learning how to take advantage of it.